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76.
<p class="oe_view_nocontent_create">
Click to create a new request.
</p><p>
Helpdesk and Support allow you to track your interventions.
</p><p>
Use the OpenERP Issues system to manage your support
activities. Issues can be connected to the email gateway: new
emails may create issues, each of them automatically gets the
history of the conversation with the customer.
</p>
module: crm_helpdesk
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(no translation yet)
Located in model:ir.actions.act_window,help:crm_helpdesk.crm_case_helpdesk_act111
113.
The status is set to 'Draft', when a case is created.
If the case is in progress the status is set to 'Open'.
When the case is over, the status is set to 'Done'.
If the case needs to be reviewed then the status is set to 'Pending'.
module: crm_helpdesk
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(no translation yet)
Located in help:crm.helpdesk,state:0
115.
Create and manage helpdesk categories to better manage and classify your support requests.
module: crm_helpdesk
(no translation yet)
Located in model:ir.actions.act_window,help:crm_helpdesk.crm_helpdesk_categ_action
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Contributors to this translation: Goran Kliska, Krešimir Jeđud.