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22.
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Holds the Chatter summary (number of messages, ...). This summary is directly in html format in order to be inserted in kanban views.
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module: crm_helpdesk
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(no translation yet)
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Located in
help:crm.helpdesk,message_summary:0
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47.
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Cancel Case
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:0
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48.
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Helpdesk requests that are assigned to me or to one of the sale teams I manage
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:0
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51.
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Close Case
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:0
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76.
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<p class="oe_view_nocontent_create"> 
Click to create a new request.
</p><p>
Helpdesk and Support allow you to track your interventions.
</p><p>
Use the OpenERP Issues system to manage your support
activities. Issues can be connected to the email gateway: new
emails may create issues, each of them automatically gets the
history of the conversation with the customer.
</p>
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module: crm_helpdesk
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represents a line break.
Start a new line in the equivalent position in the translation.
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represents a space character.
Enter a space in the equivalent position in the translation.
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(no translation yet)
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Located in
model:ir.actions.act_window,help:crm_helpdesk.crm_case_helpdesk_act111
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84.
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Responsible sales team. Define Responsible user and Email account for mail gateway.
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module: crm_helpdesk
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(no translation yet)
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Located in
help:crm.helpdesk,section_id:0
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95.
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Helpdesk Support Tree
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:0
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106.
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Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.
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module: crm_helpdesk
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(no translation yet)
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Located in
model:ir.actions.act_window,help:crm_helpdesk.action_report_crm_helpdesk
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113.
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The status is set to 'Draft', when a case is created.
If the case is in progress the status is set to 'Open'.
When the case is over, the status is set to 'Done'.
If the case needs to be reviewed then the status is set to 'Pending'. |
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module: crm_helpdesk
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represents a line break.
Start a new line in the equivalent position in the translation.
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represents a space character.
Enter a space in the equivalent position in the translation.
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(no translation yet)
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Located in
help:crm.helpdesk,state:0
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